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Refund Policy

At Fleurytale, we want you to be completely satisfied with your purchase. If for any reason you are not entirely happy with your order, we offer a straightforward refund policy to ensure a smooth and hassle-free experience. Please read the following refund policy carefully before making a purchase.

1. Eligibility for Refunds
We accept refund requests for products purchased directly from the Fleurytale website ( within 14 days from the date of delivery. To be eligible for a refund, the following conditions must be met:
  • The item must be unused, in its original condition, and in the original packaging.
  • The item should be accompanied by the original receipt or proof of purchase.
  • Personalized/custom-made/Made to Order and Nail Couture items are non-refundable 
2. Initiating a Refund Request Directions:

a. Contact Customer Support:
Send an email to our customer support team at [email protected] within the eligible time frame. Please include your order number, a brief description of the issue, and any supporting evidence (e.g., photos of damaged items).

b. Await Confirmation:
Our customer support team will review your request and respond within 1-3 business days. If your refund request is approved, you will receive instructions on how to proceed.

c. Refund Process:
If your refund request is approved, we will process the refund using the original payment method. Please note the following:
  • Credit Card Payments: Refunds will be credited back to the original credit card used for the purchase. The time it takes for the refund to reflect in your account may vary depending on your bank or card issuer.
  • PayPal Payments: Refunds will be credited back to your PayPal account.

d. Return Shipping:
If you are eligible for a refund due to product defects or damage, we will provide you with a prepaid return shipping label. For other eligible refund requests, the return shipping costs will be at your expense.

3. Non-Refundable Items:
The following items are not eligible for refunds:

  • Personalized or custom-made items
  • Nail Couture/High End Nail Sets Made to Order
  • Gift cards and digital downloads.

4. Lost or Delayed Shipments:
In the rare event that your order is lost or significantly delayed during transit, we will work with you and the shipping carrier to resolve the issue promptly. If the shipment cannot be located within a reasonable timeframe, we will provide a full refund or offer to reship your order.

5. Changes to This Refund Policy:
We reserve the right to modify or update this refund policy from time to time. Any changes will be posted on our website, and the revised policy will apply to all purchases made after the effective date.

If you have any questions or need assistance regarding our refund policy, please contact our customer support team at [email protected]. Thank you for choosing Fleurytale; we appreciate your trust and satisfaction with our products.